Joining a travel company from outside of the industry can be hugely challenging and daunting both for the employer and employee. There’s a huge amount to learn, in fact, in travel, every day is a school day. New product, destinations, systems and policies are constantly appearing and when inducting a new starter its challenging for a manager to know where to start. This course fixes that problem. It can be completed as part of onboarding, prior to starting the job or within the first couple of days of employment and can be revisited time and again in order to embed the knowledge. When armed with a great foundation of understanding about the various elements of travel, newbies are able to fast-track through inductions and achieve more, much quicker.
Key Topics Covered:
- Tell the story of travel from its birth to the modern day
- Describe the difference between business and leisure travel and explain why MICE fits into neither of these two categories
- List the various technologies used by business, leisure and MICE travel businesses
- Name the various holiday types, from traditional to new and emerging travel trends
- Explain the difference between a package holiday created by a tour operator and a dynamic package created by a travel consultant
- Describe ways in which to obtain great prices for accommodation and air fares in order to create a competitively priced holiday
- List the difference between airline types and business models
- Describe the difference between air fare types
- Explain the various flight seats and which ones will suit your traveller
- Define the difference between airport and airline codes, and where to find them
- Match the cruise ship to the traveller
- Understand how to read a cruise ship deck plan, identifying which stateroom (cabin) would be suitable for your cruise client
- Explain the difference between ski, snow boarding and après ski
- Translate snow resort terminology including piste maps and transport to the slopes
- Decipher the various travel jargons
- Recognise the importance of continually developing your product and destination knowledge alongside soft skills
Fi Morrison-Arnthal
Fi is a qualified training and development specialist who has spent her career leading, training, coaching, developing, and recruiting within travel and hospitality.
Her career started as a junior manager with a boutique hotel chain, learning all areas of hotel operations including sales, service and management, before moving into leisure travel with Lunn Poly (TUI), first as a travel consultant, and latterly as Progression Regional Sales Manager. Winning several awards, Fi’s achievements included ‘Shop of the Year’, ‘Highest Revenue Increase of the Year’ and ‘100% Mystery Shopper Awards’.
As Co-op Travelcare’s Training and Development Manager, Fi led a team of national training officers, providing training and development to over 400 branches, call centres and business travel operations. She was responsible for winning national training awards from Travel Weekly and TTG for the design and results generated from innovative courses.
Moving to Cape Town in 2005, Fi became Go2Africa.com’s Head of Sales, Operations and Organisation Development. Growing the sales team from 16 to over 50 high-performing Africa Safari Specialists, she was given the autonomy to strategically lead and manage multiple departments and functions, achieving high year-on-year profitability consistently throughout her tenure.
Returning to retail leisure travel, Fi joined Pentravel, South Africa’s largest independent retail travel chain, as its National Sales and Organisation Development Manager. Implementing people, training, sales and organisation development initiatives, policies, and procedures, she led the business to exceed all previous year profits and annual budgets.
Forming Big Ambitions, a business consultant company in 2013, Fi helped prominent international travel businesses recruit and train travel people. Recognised as ‘the’ travel sales trainer in South Africa, she was the Mystery Shopper for South Africa’s Travel News Weekly and ETNW and chosen by South Africa’s number one Travel Industry Portal, ‘Travel Info’, to write its e-learning sales programme.
Fi returned to the UK in 2015, and is now the Managing Director at Ambitions Travel Recruitment and eLearning She is relied upon and chosen by some of the world’s largest travel, hospitality, and technology brands to assist with their people plans.
Course Content
Course Includes
- 1 Lesson
- Course Certificate
